1. Customer Support
At ToolsTribe, we are committed to providing timely and effective support to our customers. For any queries, issues, or assistance, users can contact our support team through the available channels.
Users can raise a support request through the Support Ticket option available in their account.
Each query will be assigned a unique ticket ID for tracking.
Users are required to provide accurate details and relevant information while creating a ticket.
Our support team aims to respond within 24–48 business hours.
Response time may vary depending on the complexity of the issue.
Users can raise tickets for:
Order-related issues (delay, tracking, delivery)
Return and refund queries
Payment or transaction issues
Product-related concerns
Account-related issues
Provide correct and complete information while raising a ticket
Attach relevant documents or images (if required)
Avoid raising duplicate tickets for the same issue
Once a ticket is raised, our team will review and investigate the issue
Users may be contacted for additional details if required
The issue will be resolved as per company policies and guidelines
Support is provided only for valid queries related to ToolsTribe services
Misuse of the support system may result in restricted access
ToolsTribe reserves the right to close tickets that are resolved, inactive, or invalid
FLY TRAP
Commercial Kitchen Equipment
Hand Tools
Safety
Food Packaging Tools
Food Processing
Pumps & Motors
CLEAR GLASS WELDING
Welding Head Screen
Sprayers
Dc wheel 7*6 MM Xtra power
Landscaping
Abrasives
Agriculture Garden & Landscaping
ELECTRIC
Workshop, DIY & MRO
Power Tools
Lab & Measuring Tools
Welding Head Screen
SAFETY GOGGLES
WELDING HAND SHIELD
BOLT CUTTER
HAND TOOLS
